Refund and Return Policy
At Hamiha Luxe, your satisfaction is part of our promise of excellence. We are committed to delivering refined quality and an elevated shopping experience. If something does not meet your expectations, we are here to assist you with clarity and fairness.
Eligibility for Returns
We accept returns for items that meet our return standards within the specified return period. Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Items showing signs of wear, damage, alteration, or misuse will not qualify for return. We encourage customers to carefully review product details and sizing before purchase to ensure satisfaction.
Hamiha Luxe reserves the right to inspect all returned items before approving a refund or exchange.
Return Timeframe
Customers may request a return within 7 days of receiving their order. The return request must be initiated within this period to be considered valid.
Any return requests submitted after the allowed timeframe may not be accepted. Timely communication ensures a smooth and efficient resolution process.
Once approved, the item must be shipped back within the instructed timeframe provided by our support team.
Non-Returnable Items
For hygiene and quality assurance reasons, certain items may not be eligible for return. These may include jewelry, accessories, intimate wear, discounted items, or items marked as final sale.
Customized or specially ordered pieces are also non-refundable unless received in defective condition.
We clearly mention non-returnable items on product pages to maintain transparency and avoid inconvenience.
Refund Process
Once your return is received and inspected, you will be notified regarding the approval status of your refund. Approved refunds will be processed to your original method of payment.
Please allow several business days for the refund to reflect in your account, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to a confirmed defect or incorrect item sent by Hamiha Luxe.
Exchanges
We offer exchanges for eligible items, subject to stock availability. If you wish to exchange for a different size or design, please mention it clearly when submitting your return request.
Exchanges are processed once the returned item passes inspection. If the requested replacement is unavailable, you may opt for store credit or a refund.
Our goal is to ensure you receive a piece that truly reflects your elegance and confidence.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Clear photos and order details must be provided to facilitate verification.
Once confirmed, we will arrange a replacement or full refund without additional cost.
Hamiha Luxe takes quality seriously, and we are committed to resolving such matters promptly and professionally.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method to ensure safe delivery.
Hamiha Luxe is not responsible for lost or damaged return shipments sent without tracking.
Proper packaging is essential to ensure the item arrives in its original condition.
Policy Updates
Hamiha Luxe reserves the right to update or modify this policy at any time to maintain fairness and operational clarity. Any changes will be reflected on this page.
We encourage customers to review our Refund & Return Policy before making a purchase to ensure complete understanding.
Our commitment remains constant — to deliver affordable luxury with integrity and excellence.
Need Help?
Your experience with Hamiha Luxe matters deeply to us. If you have any questions regarding returns, refunds, exchanges, or eligibility, our support team is here to assist you with clarity and care.
We are committed to resolving concerns with professionalism and fairness, ensuring your confidence in every purchase. No question is too small when it comes to your satisfaction.
To request assistance, please contact our customer support team with your order number and relevant details. We aim to respond promptly and guide you through the process smoothly.
At Hamiha Luxe, excellence extends beyond fashion it defines how we serve you.
